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CCPA Notice at Collection
Under the CCPA and effective January 1, 2020, HMR includes this Notice at Collection (this "Notice") to inform residents of California and users of all states about the categories of Personal Information it collects about them and how such information is used. This Notice at Collection is intended to comply with the CCPA requirements for same and provide guidance to users who are residents of other states about Personal Information collected and its use in a summary form. Following this section there is more detail regarding Personal Information collected and uses and sources of same and the entire Policy should be read and understood. When HMR refers to "Personal Information" in this Notice and generally throughout this Policy it means any information that identifies, or is used by or on behalf of HMR to identify, an individual and is intended to include all categories of information identified in the definition of Personal Information under the CCPA.What categories of Personal Information does HMR collect from Users of the Sites? HMR collects and creates, or may collect and create, the following categories of Personal Information about you and subject to the users you make of the Sites and the Personal Information you choose to provide:
For what purpose does HMR use each category of Personal Information that it collects or creates? HMR uses your Personal Information in a number of ways:
You have a right to request that HMR disclose to you what Personal Information HMR collects, uses, and discloses about you. HMR does not sell your Personal Information. In order to request such information, you need to complete a request form through this link, click here, or call this toll-free number 800-418-1367 and speak with one of our representatives between the hours of 9:00 am - 6:00 pm Eastern time, Monday-Friday, excluding holidays. The form will include instructions for completion of your request and the phone representative will also provide instructions and guidance the help you submit your request. You have the right to make this request through an agent as described below.When you make a request we will require verification of your identity. In most cases you will be asked only to provide your name and email address. In some cases, we may ask you to provide additional information or elect to use third party verification if we are experiencing difficulty verifying your identity from the information we maintain or due to the specificity of the information requested. We may also ask you to provide an affirmative declaration to validate your identity in certain cases. If we have no reasonable method by which to verify your identity to the degree of certainty required by the CCPA we will inform you of same.YOUR RIGHT TO REQUEST THAT HMR DELETE PERSONAL INFORMATION ABOUT YOU THAT HMR HAS COLLECTED OR MAINTAINSThe following right is extended to all residents of California in accordance with the California Consumer Privacy Act of 2018 as amended (CCPA).
You have a right to request that HMR delete Personal Information HMR has collected or maintains about you. In order to request such information, you need to complete a request form through this link, click here, or call this toll-free number 800-418-1367 and speak with one of our representatives between the hours of 9:00 am - 6:00 pm Eastern time, Monday-Friday, excluding holidays. The form will include instructions for completion of your request and the phone representative will also provide instructions and guidance the help you submit your request. When you submit a Request to Delete online, you will be asked to confirm that you wish to have your Personal Information deleted following the submission of your Request. You have the right to make this request through an agent as described below.When you make a request we will require verification of your identity. HMR will verify your Request to Delete to the degree of certainty required by the CCPA. In most cases, you will be asked only to provide your name and email address. In some cases, we may ask you to provide additional information or elect to use third party verification if we are experiencing difficulty verifying your identity from the information we maintain. We may also ask you to provide an affirmative declaration to validate your identity in certain cases. If we have no reasonable method by which to verify your identity to the degree of certainty required by the CCPA we will inform you of same.
THIRD PARTY CONTENTThe Sites may contain links to third party sites, or content or applications that are served or provided by third parties. The information gathering and retention policies of those third parties are governed by the privacy policies of such third parties. You should review the privacy policies of those third parties to understand the information they collect and how it is used.HOW DOES HMR SECURE YOUR PERSONAL INFORMATION?HMR takes reasonable steps to protect the security of your Personal Information as it is transmitted from your computer to the Website or the HMR Mobile App and our servers, as well as to protect the Personal Information once we possess it from unauthorized access, disclosure, alteration, or destruction. Security measures and tools are in place to help protect against the loss, misuse, and alteration of your Personal Information in our possession. However, no data transmission over the Internet or data storage system can be guaranteed 100 percent secure. It is your personal responsibility to secure your email and password for your Account and the HMR Mobile App and thereby prevent unauthorized access by others to your Personal Information maintained in your Account or HMR Mobile App.HOW DOES HMR PROTECT THE PRIVACY OF CHILDREN?This Website is not directed at children. Most of the online services that we offer are designed for individuals who are 18 years of age or older, and we do not knowingly collect information from children under age 13.HOW MAY YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?In addition to your right to request your Personal Information that HMR has collected, used, and disclosed about you, you may access and correct your Personal Information through your Account at any time. By signing into your Account you will be able to select from a menu of options where edits and changes can be made. The menu includes a My Account section where you can make changes to your name, password, and personal profile, which includes items such as an optional photo. You will also be given menu options for making changes to your shipping address, billing information, as well as options for managing your orders. However, in rare circumstances, your ability to access or alter your Personal Information could be limited where such access or alteration would inhibit HMR's ability to do any of the following: comply with a legal or ethical obligation to investigate, make or defend legal claims; result in disclosure of Personal Information about a third party; result in breach of a contract; or entail a disclosure of trade secrets or other proprietary business information belonging to HMR or a third party. Should you have questions regarding how you may access and correct your Personal Information please contact HMR at 1-800-418-1367.IMPORTANT DISCLOSURE REGARDING THE HMR HEALTHY SOLUTIONS PROGRAM WITH PHONE COACHING ("PHONE PROGRAM') By enrolling in the Phone Program, you expressly agree to the use of your Personal Information, including personal health and contact information as described herein. This use of information as described in this section about the Phone Program applies to both the weight-loss phase (Phase 1) and the maintenance phase (Phase 2) of the Phone Program.Information Collected from Participants in the Phone ProgramWhen you register to participate in the Phone Program, HMR will collect the following information: your name, date of birth, sex, initial weight, height, weight-loss goal, food order preference (lactose-free, vegetarian), credit/debit card information, telephone number, email address, and mailing/billing address. As you participate in the Phone Program, you will provide additional data including weight change, use of meal replacement products, physical activity levels, intake of fruits and vegetables, and other adherence measures of the diet. As part of the Phone Program, you will participate in weekly group phone sessions with other participants. In the case of programs sponsored by employers, insurers or health care providers ("Sponsors") for their employee and patient populations, some of these other participants may be co-workers, people from your community, etc. (this could also happen randomly without involvement of a Sponsor). These phone classes involve verbal exchanges among the participants including information about each participant's experience in the Phone Program. Thus, as a participant, you will be expected to share some Personal Information with the other participants and also the health coach leading the group phone classes, as well as other health coaches who may advise on, participate in, evaluate, or otherwise contribute to the Phone Program.As a participant in the Phone Program, you will be communicating with HMR staff via phone and email. Please use your best judgment in emailing Personal Information and note that phone communication is an alternative.HOW DOES HMR USE YOUR PERSONAL INFORMATION DURING YOUR PARTICIPATION IN THE PHONE PROGRAM?HMR uses and discloses the Personal Information it obtains about you as a participant in the Phone Program as follows:
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