Privacy Policy

This Privacy Policy (the “Policy”) describes how HMR Weight Management Services Corp. (“HMR” also referred to as “we” or “us” in this document) handles the personal information (as defined below) that we collect from users of this Web site, (the “Site”).  This Policy does not apply to personal information collected from other online or offline resources and communications, except in cases where such personal information is consolidated with information collected through the Site.  This policy also does not apply to third-party online resources to which the Site may link.  These third-party linked resources are not under HMR’s control and we are not responsible for their privacy practices.  We recommend that you familiarize yourself with the privacy policies and practices of any such third parties.

By using the Site, you agree to the terms and conditions of this Policy, so please read the Policy carefully. If you have any questions about this Policy or our data collection, use and disclosure practices, please contact us at:

HMR Weight Management Services Corp.

99 Summer Street

Suite 1200

Boston, MA 02110

Attn: Privacy

or call us at 1-877-501-9257 Monday – Friday 9:00 am to 6:00 pm (Eastern). We will make an effort to respond to your questions within a timely manner.


How does this Privacy Policy define "personal information"? 

The term "personal information" as used throughout this policy means any information that identifies, or is used by or on behalf of HMR to identify, an individual.


What types of information does the Site collect from Site visitors, and how? 

HMR collects personal information through the Site when it is provided by Site visitors, such as when you provide your name, address, telephone number, and e-mail address to register on certain pages of the Site.  We also collect credit and debit card or other payment information from you when you order products through the Site.  And if you contact us by e-mail, we will collect your e-mail address and any other personal information you may provide in the e-mail. 

In addition, the Site automatically collects certain information about Site visitors’ computers or other electronic devices used to access the Site.  This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your searches, and information provided by tracking technologies, such as cookies and single-pixel tags. If you use a mobile device to access the Site, we also may collect information about your device, such as your device ID and device type, as well as information about your use of the device to access other online resources.  In general, none of this information is "personal information" as defined above.

Passive Information Collection and Use

As you navigate around the Site, certain information can be passively collected (that is, gathered without your actively providing the information), using various technologies. We and our third party service providers passively collect and use information in a variety of ways, including: 

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Site through a mobile device. 

Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site. We also use cookies to recognize your computer or device, which makes your use of the Site easier, such as to remember what is in your shopping cart. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Site. We may also use cookies in online advertising to track consumer responses to our advertisements.

You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Site. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visit

Using Flash cookies: Some of our websites use Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”)) which allows us to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Site, and collect and store information about your use of the Site. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Site or our online content.

Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Site pages and HTML-formatted e-mail messages to, among other things, track the actions of Site users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Site usage and response rates.

Online behavioral advertising: The use of cookies, pixel tags, web beacons, clear GIFs, or other similar technologies allows our third-party vendors to deliver advertisements about our products and services when you visit the Site or other web sites or web properties across the Internet. These vendors may place pixel tags, web beacons, clear GIFs, or similar technologies on the Site and other websites or web properties, and also place or recognize third-party cookies when you visit the Site or other sites or web properties. They may use information about your visits to the Site and other web sites or web properties to provide advertisements about goods and services that may be of interest to you.

IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.

Device Information: We may collect information about your mobile device, such as a unique device identifier.

How does HMR use personal information collected through the Site?

HMR uses the personal information it collects through the Site for several purposes, including:


To fulfill your requests.  We will use your personal information to fulfill any orders you request, as well as to send you information you may request about our products and services, including in the form of newsletters, videos, and other resources you have requested.

To send you confirmations and other administrative communications.  We will use your personal information to send you important information, such as order confirmations, updates on order status, changes to our terms, conditions, and policies and/or other administrative information.

To improve our communications with you.  We may use personal information you provide, as well as the non-personal information gathered through the Site’s tracking technologies, to customize and personalize certain of HMR’s online resources and communications for you.  These uses may also include data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying Site usage trends, and determining the effectiveness of our promotional campaign  For example, HMR may use your personal information to remember your personal preferences and selections; confirm whether you have read or clicked on certain e-mail communications we send to you; and to identify and offer additional services and promotions that we believe you might find interesting.

For internal business purposes.  We also may use personal information about you for our internal business purposes, such as to conduct data and Site usage analysis in order to enhance the design and functionality of the Site; to evaluate options for developing new products and improving our services; and to determine the effectiveness of our promotional campaigns.

 Site compliance auditing.  HMR also may use personal information to audit its online resources for authorized access and security.


Consistent with the terms of this Policy and other applicable privacy notices we have provided, in some cases HMR consolidates and analyses personal information it collects through the Site with information collected through other channels, such as telephone calls, surveys, other Web sites and other online resources and communications, in order to enhance the quality of services that we offer.


With whom does HMR share personal information collected through the Site?

 HMR may share the personal information collected through the Site any of the following third parties:

Our Affiliates.  We may share personal information with our company affiliates so that they may assist in our operations and with legal compliance, as well as for oversight purposes. 

Service Providers.  We may share personal information with unaffiliated third parties who provide us with services, such as the designer and administrator of the Site, our payment processing vendors, and others who assist us with ordering procedures, technology, data analysis, or similar services.

Potential or Actual Acquirers or Assignees.  HMR may decide for business reasons to reorganize or divest all or a portion of its business through sale, merger, acquisition, or assignment, in which case the personal information we have collected may be shared with actual or prospective purchasers or assignees.  We will endeavor to obtain written assurances that personal information will be protected appropriately in these circumstances.

Entities Entitled Under Law.  We may disclose personal information about you to others as we believe to be appropriate in the following circumstances: (i) when required by applicable law, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce the terms and conditions for use of the Site, including this Privacy Policy; (v) to protect and defend our rights and property; (vi) to protect the interests and safety of HMR or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain.  We have no obligation to notify you of such disclosures, except as required by applicable law.


We also use and disclose information we collect passively as described above, under “Passive Information Collection and Use,” and for any other purpose, except where we are required to do otherwise under applicable law (for example, if we are required to treat such information as personal information). In addition, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

HMR does not share personal information with unaffiliated third parties for their own marketing purposes, nor do we allow such parties to collect the personal information of visitors to our Site by tracking such visitors’ usage of our Site over time.


What choices do you have about how HMR collects, uses and discloses personal information?

Submitting Information:  You may choose not to submit personal information to HMR online by electing not to enter any personal information into a form or data field on this Site, and by not using any personalized services provided by our online resources.  However, you should be aware that some of our online resources are available only to individuals who provide personal information or who use personalized services.

Limiting Uses and Disclosures of Information Collected:   If you do submit your personal information to us, you can limit certain of our uses of that personal information by selecting among options provided with respect to such use, either at the time that you enter the information or at a later time. For example, if you have signed up to receive optional e- mail communications, you may opt out of receiving such communications from us in the future by visiting the Web site or other online resource where you subscribed (where available), and updating your e-mail communication selections, or you may follow the unsubscribe or opt-out instructions in the e-mail communications you receive from us. You also may opt out by contacting us using our contact information provided above.

If you do not want us to verify whether you have received or opened e-mail communications we have sent to you, you should opt out of receiving those e-mail communications altogether (using one of the approaches described above), because in some cases we may not be able to turn off e-mail verification.

Limiting Tracking Technologies:  You can control the use of certain tracking technologies, such as cookies, through most Internet browsers. Some Internet browsers enable you to limit or disable the use of cookies for individual Web sites; other browsers allow you to select cookie settings for all Web sites that you visit. You can check your Internet browser to see how your cookie settings can be controlled. You should be aware, however, that if you limit or disable cookies, certain functions of the Site may not work properly. 

If you would like to opt out of the cookies used by other companies who deliver e-mail communications on our behalf or place HMR advertisements on other Web sites, you may do so by following the options provided by the Network Advertising Initiative at:


How does HMR secure personal information? 

HMR will take reasonable steps to protect the security of your personal information as it is transmitted from your computer to the Site and our servers, as well as to protect the personal information once we possess it from unauthorized access, disclosure, alteration or destruction. Security measures and tools are in place to help protect against the loss, misuse and alteration of the information under our control. However, no data transmission over the Internet or data storage system can be guaranteed to be 100 percent secure. Please do not send us information you consider confidential via e-mail. It is your personal responsibility to secure your own copies of your passwords and related access codes for any online resources you choose to use.


How does HMR protect the privacy of children?

Neither this Site nor any other of the HMR Web sites is directed at children.  Most of the online services that we offer are designed for individuals who are 18 years of age or older, and we do not knowingly collect information from children under age 13.


How may you access and correct your personal information collected by the Site?

To gain access to personal information about you collected by the Site, and to keep it accurate, complete and current, you may contact us using our contact information provided above.  Where permitted by law, your ability to access and correct your personal information will be limited where access and correction would inhibit HMR’s ability to do any of the following: comply with a legal or ethical obligation or to investigate, make or defend legal claims; result in disclosure of personal information about a third party; result in breach of a contract; or entail a disclosure of trade secrets or other proprietary business information belonging to HMR or a third party.


How may you pose questions about HMR’s privacy practices?

If you have any questions about this policy or HMR’s practices involving the collection, use, or disclosure of personal information, you may contact us using our contact information provided above.  We will use reasonable efforts to respond promptly within 10-20 business days.  We may contact you for follow-up information and may share your inquiry with persons working for HMR who are responsible for functions related to the subject of your inquiry.  Except where required by law, HMR cannot ensure a response to questions or comments regarding any topics unrelated to this Policy or to HMR’s privacy practices.


How will I know whether HMR has updated this Policy?

HMR may update this Policy periodically. If we decide to change the Policy, we will post the revised version of the Policy on this Site, and if the changes we make to the Policy are material, we may also post a notice that the Policy has been updated on the home page of the Site.


This Policy was last updated on December 20, 2016.

Always consult your physician before beginning any diet or physical activity program.

Unless otherwise stated, trademarks used herein are the sole and exclusive property of HMR with all rights reserved.

A trademark symbol is sometimes, but not always, used to identify trademarks appearing on this web site.

For a complete list of all HMR trademarks used in this web site, click here.

Copyright 1986–2014, HMR Weight Management Services Corp. (HMR), Boston, Massachusetts. All rights reserved.

HMR is a subsidiary of Merck & Co, Kenilworth NJ USA

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