Shipping Policy for HMR Plan, LLC
Revised December 12, 2024

PURCHASE OF HMR PRODUCTS
Your purchases of HMR Products through the Sites are governed by additional terms and conditions which you will need to review and accept at the time of purchase. All descriptions of HMR Products and HMR Product pricing are subject to change at any time without notice, at HMR's sole discretion. HMR reserves the right to discontinue any HMR Product at any time. HMR may limit, at its sole discretion, the sales of its HMR Products or services, or quantities thereof, to any person, geographic region, or jurisdiction. HMR may exercise this right on a case-by-case basis, in its sole discretion. Any offer for any product or service made on the Sites is void where prohibited. If you elect to purchase HMR Products through the Sites, you agree to provide current, complete, and accurate purchase and account information.

SHIPPING POLICY

Standard Shipping and Handling Charges in the Contiguous U.S.
We ship most orders UPS Ground from our distribution center typically within one business day of the receipt of your order. Large order volumes may impact shipping timelines. You should receive your order within 2-7 business days after it has been placed.

We regret that we cannot ship to P.O. Boxes.

While we make every attempt to get your HMR meal replacement products (“HMR Products”) to you as fast as possible, we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan ahead.

Order Value                                  Charge
Up to $99.99                                 $9.99
$100.00 and over                          FREE
Phase 1, Phase 2 orders              FREE*

For shipping charges outside the contiguous U.S. please refer to the Shipping to U.S. Addresses Outside the Contiguous U.S. section below. 

Shipping to U.S. Addresses Outside the Contiguous U.S.
We ship most orders from our distribution center typically within one business day of the receipt of your order. Large order volumes may impact shipping timelines. You should receive your order within 3- 7 business days after it has been placed for shipping to Alaska, Hawaii, and Puerto Rico.

Refer to the chart below for shipping charges to Alaska, Hawaii and Puerto Rico. At this time, we are only able to ship within the U.S. and certain U.S. Territories.

We regret that we cannot ship to P.O. Boxes in Alaska, Hawaii, and Puerto Rico.

While we make every attempt to get your products to you as fast as possible, we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan ahead.

Order Value                                    Charge
Up to $150.00                                  $35.00
$150.01-$299.99                             $50.00
$300.00-$499.99                             $75.00
$500 and over                                 $100.00

FREE Shipping with HMR’s Automatic Delivery Programs
Never run out of HMR Products with our automatic delivery program! Free shipping and 5% discount on orders over $100 are applied to all Healthy Solutions at Home Phase 1 and Phase 2 regularly scheduled orders. These programs are free to join and you can cancel at any time. For complete details, please see TERMS AND CONDITIONS FOR HMR’S AUTO DELIVERY PROGRAMS.

Free shipping applies only to orders shipped within the contiguous U.S. However, the Healthy Solutions at Home 5% discount on orders of $100.00 or more before shipping charges will still apply while the buyer is an active auto-delivery member outside of the contiguous U.S. 

Holiday Shipping Schedule
Please note that the shipping and delivery of orders will be impacted by national holidays. Please plan accordingly. If you place an order, or have an HMR order scheduled to be processed in the week leading up to a holiday, you may want to make changes under My Account, and have it processed sooner and/or have it shipped to an alternative address. Please note that HMR offices are closed on national holidays, and orders will not ship until the following business day.

Important Information on HMR Bar Orders and Shipping During the Summer Months
Many specialty chocolate manufacturers do not ship direct to consumers in the hotter months due to potential melting issues. However, we are committed to providing you with HMR® Bars year-round. 
NOTE: If you find that your bars are softer than you like due to the heat, allow the box to sit undisturbed overnight in a cool place. Temperature changes do not impact the nutrition (or flavor) in any way.

Required Signature
Deliveries to residential addresses typically do not require a signature. However, in certain instances, UPS may require a signature. If no one is available to accept the package, UPS will leave a note following each delivery attempt. UPS will make three delivery attempts before returning the package to HMR.

Email Confirmation and Contact Information
Once your order has been shipped, you will receive an email that will provide you with a tracking number. Use this tracking number to track your package via UPS, FedEx, or USPS.