HMR Program FAQs

We’ve answered some frequently asked questions below, however if you can't find what you're looking for, or need further assistance, you can call us directly at (800) 418-1367 Monday through Friday, 9 AM- 4 PM ET or
send us a message.

HMR Program FAQs

We’ve answered some frequently asked questions below, however if you can't find what you're looking for, or need further assistance, you can call us directly at (800) 418-1367 Monday through Friday, 9 AM- 4 PM ET or
send us a message.

The HMR Diet Program

HMR stands for Health Management Resources and is a complete weight-loss service and lifestyle change program.
The HMR program is comprised of a weight-loss phase (Phase 1) that’s designed to help you lose a lot of weight in a fast and healthy way, and a healthy-lifestyle phase (Phase 2) that will help you develop healthier habits long term.

The HMR diet uses clinically proven behavior change techniques, and offers a nutritionally complete diet plan using ready-to-eat meals and weight-loss shakes, plus unlimited fruits and vegetables. The basic diet is 3 HMR Shakes + 2 HMR Entrees + 5 servings of fruits and vegetables every day.

The HMR Program is offered either at home (following the plan either on your own or with the support of an HMR Health Coach) or in person, at a participating clinic location.

You can find more information about how the HMR diet works and how to join here.
Average weight loss for HMR’s at-home, Healthy Solutions diet (with phone coaching participation) is 23 lbs. in 12 weeks, and for the in-clinic program it’s 28-43 lbs. in 12 weeks, depending on the specific diet plan. Here are the average weight losses for the different HMR plans:
  • In-clinic Decision Free® plan is 43-66 lbs. based on research studies conducted in people who completed between 12-26 weeks.
  • In-clinic Healthy Solutions® plan is 28-37.5 lbs. based on research studies conducted in people who completed between 12-26 weeks.
  • Healthy Solutions at home program with phone coaching is 23 lbs. at 12 weeks and 28 lbs. at 26 weeks for those who completed the program.
  • Healthy Solutions at home self-directed program is 13 lbs. at 12 weeks for those who completed the program.
The retail price of our Starter Kit is $253, and includes all of your food for two weeks on the program (you’ll just have to purchase fruits and vegetables), weekly group coaching on Zoom, a recipe book, and 5% off plus free shipping for future auto-delivery reorders. We regularly offer promotions and discounts for new program members, and you can subscribe to HMR emails to receive these discounts when you sign up for the program. For more information about the cost of the program and what you’ll receive when you join, click here for the at-home program, and here for the in-clinic program.
For over 35 years, HMR has been helping people lose weight safely in hospitals, weight-loss clinics, and at home. We’ve also been ranked a Best Diet for Fast Weight Loss by U.S. News & World Report for 7 consecutive years. Numerous studies have found that the more weight you lose at the start of a diet, the more you lose long-term, and the longer you keep it off. We want you to lose weight fast because research shows that seeing the weight come off fast helps you stay motivated so you can keep going strong!
Whether you decide to lose weight at home or at a weight-loss clinic, you’ll have access to a dedicated weight-loss coach and a supportive community of members who offer the accountability, motivation, and strategies needed to stay on track.

Whether you’re working with a weight-loss coach or losing weight on your own, you’ll also have the support of the HMR App. Membership gives you access to email and website resources, an active social community, Facebook Live events, and our new coach-moderated private Facebook group—open to all HMR members. Learn more about how we support you.
To start, we recommend you commit to the diet for 8 weeks. From there, it really depends on your goal. The more weeks you’re on the diet, the more weight you’ll lose. After 8 weeks, you can decide whether you want to continue in the diet phase of the program, or transition to Phase 2 of the diet and focus on weight maintenance. In Phase 2, you’ll reduce your use of HMR foods while you work on building healthier lifestyle habits including incorporating lean proteins, whole grains, and lots of fruits and vegetables into your diet. And of course, being more physically active. Learn more about Phase 2 of the program here.
Yes! HMR meal replacements have been recommended by healthcare providers for patients with diabetes because of the foods' nutritional formulation. However, if you are on medication for diabetes, it is important to check with your healthcare provider before starting any diet program, because you could need an adjustment to your medication.
Yes! It is very important for those taking GLP-1RAs to consume essential nutrition to avoid the loss of lean muscle mass. Consuming a diet rich in protein, vitamins, and minerals, such as on the HMR Program, can help to minimize side effects that may be caused by these medications. It is important to work with your prescribing provider to manage and adjust your medication and to communicate as frequently as necessary with your provider to monitor for any medication side effects.

Auto-Delivery and Order Management

Sign in to ‘My Account’ and select ‘Orders’. Then click on your Pending Order to edit the contents and/or date. Save your changes by clicking on ‘Update My Order’.

You may only change your order date one time per order online.
Sign in to My Account and select ‘Membership’ to edit your membership status, or call us at least 3 business days prior to your scheduled reorder date at (800) 418-1367 Monday through Friday, 9 AM-4 PM ET. Note: We are closed on most major holidays and will respond on the next business day. You can also switch yourself to Phase 2 by signing into your HMR account, scroll down to 'Membership' and then click 'edit'. There, you can select “Learn More” for Phase 2 and then enroll. Please note: If you work with a personal Health Coach, please contact your program to make changes to your Phase 1 or Phase 2 membership.
Sign in to My Account and select edit ‘Membership’. Click on Learn More in the Phase 2 Auto-Delivery box to enroll.

If you need assistance, you can call customer service or Contact Us Here

Please note: If you work with a personal Health Coach, please contact your program to make changes to your Phase 1 or Phase 2 membership.
You may delay your Pending Order date up to 14 days for Phase 1 and up to 30 days for Phase 2 auto-delivery orders.

For assistance with delaying your order date further, you can call customer service or Contact Us Here

Please note: If you work with a personal Health Coach, please contact your program to make any changes.
This is usually due to not meeting the minimum order parameters for the auto-delivery membership in which you are enrolled.

For assistance with your order, call customer service or Contact Us Here
It can take 2-5 business days from the time your order ships to arrive to you. Of course, delays can happen due to weather and other factors that are outside of our control. You’ll receive an email with tracking details the morning after your package leaves our facility.

Account Management

Sign in to My Account and select ‘Shipping Addresses' where you can Edit, Delete, and Add Address. Check the 'Default' box to apply the address to all orders and 'Save' your changes.
Sign in to My Account and select ‘Payment Information' where you can Edit, Delete, and Add Payment Method. Check the ‘Default’ box to apply the billing information to all orders and ‘Save’ your changes.

HMR Meal Replacements

Yes. The HMR 70 Plus Shake is our lactose-free option, available in Chocolate and Vanilla flavors. The following HMR Entrees are also lactose-free: Vegetable Stew with Beef, Turkey Chili, and Whole Grain Medley.

You can find allergen information for HMR foods here, or you can visit the individual product pages of our food (just click into each food category to get started) to view a full list of ingredients and nutritional information for each product.
All HMR Shakes are made without gluten-containing ingredients (wheat, barley, rye, oats, or with ingredients derived from these grains). The following 6 HMR Entrees are also made without gluten-containing ingredients, and may be tolerated by people who follow gluten-free diets: Fiesta Chicken, Chicken with Barbeque Sauce with Rice and Beans, Mushroom Risotto, Crustless Chicken Pot Pie, Sausage and Potato in Gravy and Turkey Chili with Beans. It’s important to note that HMR products are not made in gluten-free facilities and have not been evaluated under the FDA’s gluten-free regulations. You can find more information on our Allergen Information page.
Not unless you want to! HMR Shakes can be whipped up in a blender with just ice and water, and HMR Entrees can be heated in a microwave—both in just a minute. But you can also explore an endless variety of delicious and simple recipes—online, in our community , or in the HMR Recipe Book you receive when you join the program. HMR Entrees are all shelf-stable and do not require refrigeration. The Entrees are packaged using "retort processing", a common technique that is similar to canning. This process helps retain natural juices and flavors, keeps the food fresh, and gives the product a long shelf life.
While you’re in the weight-loss phase of the program, the focus is on helping you reach your goal weight – and numerous studies have found meal replacements to be among the most effective tools for weight loss. But the ultimate goal of the program is to help you establish an overall healthier lifestyle, including a healthy eating plan you can live with over the long term—a plan consistent with the Mediterranean and DASH diets, some of healthiest eating patterns in the world. The Phase 2 Maintenance plan is designed to support long-term weight management.
Please see our comprehensive food guide, which includes product details, nutrition information, and ingredients.
All HMR Shakes are certified Kosher by KOF-K, HMR Multigrain Hot Cereal, and HMR Bars are certified Kosher by the Orthodox Union. Each item has the symbol Kosher Dairy Symbol or KOF-K to indicate the product is Kosher Dairy. HMR Entrees are not Kosher. HMR products are not Kosher for Passover.

Referral Rewards Program

Any active HMR auto-delivery members (both Phase 1 and Phase 2) are eligible to refer friends to Phase 1 auto-delivery and get rewarded when they join.
Access your Referral Rewards code by signing into My Account and going to the 'Referral Rewards' section. You can also refer friends right from your HMR app - go to the 'More' menu in your app, and tap the 'Refer Friends' button. Note: you will only have this button in your app if you are currently enrolled in an auto-delivery membership.
Share your unique referral code with your friend (we've provided ways for you to share it via email, text, or through your Facebook or Twitter accounts), and that's all there is to it! They will get a link from you for $100 off their first 4 weeks of HMR at Home with auto-delivery. Once they join, you will get a $50 credit to the payment method you have on file in your account.
You may submit as many email addresses as you’d like to refer, but your Referral Rewards will be limited to 5 per calendar year.
After your friend joins the HMR at Home with auto delivery, you will receive a Referral Reward in the form of a $50 credit after your next auto-delivery order processes. This credit will be applied automatically as a refund to the payment method used for your auto-delivery order. If you refer more than one friend in any one billing cycle, your reward for the subsequent friend will be applied to your subsequent reorder.
Your friend will receive a referral discount of $100, ($50 off their first 2 auto-ship orders) when they join HMR at Home with auto delivery through the unique referral link you share with them. This Referral Discount will be exclusive of any other advertised discount at the time of purchase.
After your friend joins, your $50 Reward will be applied as a refund to your payment method after your next auto-delivery order has processed. Then, you will receive an email confirmation, containing the name of the friend that joined with your Referral Discount. The number of Referral Rewards you’ve received will also display in your HMR account.
Be sure to use the link provided by your friend, which includes their unique referral discount code. That link will carry through to your cart, so you get $100 off your first 4 weeks of the HMR at Home program with auto delivery. After you checkout and are officially an HMR member, a $50 Referral Reward will be sent to your friend who referred you to HMR. Also, once you are an HMR at Home auto delivery member, you qualify to participate in Referral Rewards as well!